Waunakee Utilities-Limited Term Customer Service Representative

The Waunakee Utility is seeking candidates for the position of part-time, limited-term Customer Service Representative. Employment is expected to start in March, 2018, and last approximately 14-18 weeks. The utility is looking for a candidate who will be willing to work a flexible schedule of 25-35 hours per week during our normal business hours of 7:00 AM to 4:15 PM Monday through Thursday and from 7:00 AM to noon on Friday. Position open until filled.

Position Responsibilities:

The position will have a wide range of responsibilities. The primary responsibilities will include greeting and assisting customers with a variety of needs in person and on the phone. The position also includes assisting with the recording of customer payments.

The following additional responsibilities will be required:

· Using Microsoft Word, Excel, and Outlook daily
· Running various reports in the billing software
· Updating customer accounts
· Generating and sending monthly ACH files
· Entering daily payments
· Ordering office supplies
· Miscellaneous other tasks

The remaining office staff, Manager of Customer Service and Billing and the Accounting Coordinator, work in close proximity and will be able to provide strong support for this position.

Compensation:

The compensation is $15.00 per hour.

For more information or to submit a resume, please contact Tim Herlitzka at therlitzka@wppienergy.org.